At Unique Outcomes we respect your personal information. Privacy is your right to not have your personal information shared with anyone else without your permission. Confidentiality means we have a duty to keep your personal information private and secure. This document is all about the ways in which we collect and manage your personal information to keep it private and confidential.
A copy of the Australian Privacy Principles may be obtained from the Australian government website that deals with information at www.oaic.gov.au If you would like more information or have questions, please speak with a member of our team.
What is Personal Information and why do we collect it?
Personal Information is information that identifies you such as names, addresses, email addresses, phone and, where relevant, the name of your employer. This Personal Information is gathered in many ways including: –
- When you access counselling, supervision or training sessions;
- by telephone, email or electronic forms;
- via our website www.uniqueoutcomes.com.au and www.outcomesstar.com.au;
- from your/ your organisation’s website;
- from media and publications;
- from other publicly available sources,
- from cookies and from other people, known as “third parties”.
We only collect your Personal Information where it helps us do our work in providing the best possible service to you. When we collect Personal Information, we will, whenever we can and where possible, explain to you why we are collecting this information and how we plan to use it. You may choose to not provide your personal information. You may unsubscribe from our mailing/marketing lists at any time by contacting us.
Some of your personal information may be sensitive. Sensitive information could be a person’s culture, race, political opinions, sexual orientation, religion, or health information.
Sensitive information will be used by us only to provide a good service to you or to help keep you safe. Sensitive information about you will only be shared with your permission, or where we are required to do so by law.
An example of sensitive information sharing:
If you let us know that you have a disability and were planning to attend training provided by us. With your permission we may let the people who manage the training venue know about this disability to see if there are ways we can help you participate as freely and fully as possible. We would only share this personal information about you if there was a benefit for you.
We prefer to only collect your Personal Information directly from you. However, sometimes we might be provided some of your Personal Information by other people, known as third parties. An example might be your employer providing your name and contact details to us with your permission. We will only collect limited and relevant personal information from a third party to provide a quality service to you. We will let you know about any personal information provided to us by a third party and check the accuracy of that information with you.
We do not have control over other people’s privacy policies or website links. However, we do check these regularly with the people we often have contact with such as our colleagues from Triangle in the UK.
Disclosure of Personal Information
In rare circumstances we may need to disclose your personal information to other people. This would only happen where you give permission or where we are required by law. If disclosure of your personal information is required, we will let you know and discuss your preferences for how this may happen.
Security of Personal Information
We protect your Personal Information. We keep paper records safe in our offices under lock and key. We keep your personal information stored on computers protected with a password. Only our team members who provide support and services to you can see your Personal Information. If we no longer require your Personal Information, we will destroy it or make it unidentifiable. However, most of the Personal Information is stored in client files which will be kept by us for a minimum of seven years (in case you would like to see it) and then later destroyed.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it. If you wish to access your Personal Information, please contact us. We may ask you for identification before letting anyone see your Personal Information so that we can continue to protect it.
Unique Outcomes will not charge any fee for your access request but may charge a small paperwork fee for providing a copy of your Personal Information.
If your information is accessed by someone else
If someone has accessed your information without our permission and without your consent, this is called a data breach. If a data breach happens, we will tell you about it and take whatever action we can to keep you from being harmed. We will investigate why it happened so that we can improve the way we handle your personal information and keep it safer. This will not affect any of the services that we provide to you.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate and current. If you find that the information we have is not correct, please let us know as soon as you can so we can update our records and ensure we can still provide services to you.
This Policy may change from time to time and is available on our website.